taka5's Privacy Policy — Your Data Is Our Responsibility

taka5 is a trusted online entertainment platform in Bangladesh. When you visit our website or use our services, you share certain information with us. This privacy policy explains in detail what types of information we collect, how it is used, and the steps we take to keep your data safe.

By using our platform, you accept the terms of this privacy policy. Please read it carefully. If you have any doubts or questions, contact our support team.

taka5 collects only the information necessary to provide and improve our services. Data is collected in two main ways.

1.1 Information You Provide

When you share information with us directly, such as:

• Identity information: Full name, date of birth, national ID number (for age verification).
• Contact information: Email address, mobile number.
• Financial information: Account details needed for bKash, Nagad, Rocket, or bank transfers (sent through fully secure channels).
• Account information: Username, password (stored in encrypted form), preferred language and communication method.
• Support information: Messages exchanged when you contact us via live chat or email.

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• Device information: Browser type and version, operating system, screen resolution.
• Network information: IP address, internet service provider name.
• Usage information: Time spent on the site, pages visited, games played, login and logout times.
• Cookie and session information: Covered in detail in the "Cookies & Tracking" section below.

1.3 Information from Third Parties

In some cases, a limited amount of information may be collected from authorised verification agencies for the purpose of age verification or fraud prevention. Such collection is always conducted within the scope of applicable law.

taka5 uses collected information for specific and legitimate purposes. We never use your data unnecessarily or without permission.

2.1 Operating and Improving Our Service

• Creating and managing your account.
• Processing deposits and withdrawals — via bKash, Nagad, Rocket, and bank transfers.
• Personalising your gaming experience and showing relevant offers.
• Reviewing and improving site performance.

2.2 Security and Legal Compliance

• Detecting and preventing fraudulent activity.
• Blocking unauthorised access to accounts.
• Verifying age — only users aged 21 or older may use our services.
• Meeting applicable legal obligations.

2.3 Communication and Support

• Responding to your questions or complaints.
• Sending important account-related notifications.
• Sending promotional information with your consent (with an option to unsubscribe).

2.4 Responsible Gaming

taka5 is committed to responsible play. Where necessary, we may analyse usage patterns to provide support to users who may be at risk. This information is never used for advertising purposes.

taka5 never sells your personal data. We may share information only in the following limited circumstances and with specific trusted parties:

3.1 Service Provider Partners

We work with certain trusted technology and payment service providers to operate our platform. These partners receive only the information needed to carry out their designated tasks, and they are contractually bound to meet our privacy standards.

3.2 Payment Processing

Only transaction-related information is shared with bKash, Nagad, Rocket, and banking partners to process deposits and withdrawals. This information is transferred through fully encrypted channels.

3.3 Legal Obligations

If we are required to provide information due to a court order, a legitimate request from a government regulatory body, or a legal obligation, we will do so. In such cases, we always provide only the minimum information necessary.

3.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user data may be transferred to the new operating authority, but the protections of this privacy policy will continue to apply.

Cookies are small text files stored in your browser. taka5 uses cookies because they make our platform more convenient and secure.

4.1 Essential Cookies

The website cannot function properly without these cookies. They are essential for maintaining login sessions, security tokens, and saving user preferences.

4.2 Performance Cookies

These cookies help us understand which pages users spend the most time on and where issues arise. This information is analysed without any personal identification.

4.3 Cookie Controls

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some important site features to stop working.

taka5 uses industry-standard technology and processes to protect your data. Our security infrastructure operates on the following levels:

Important: No data transmission over the internet is 100% secure, but we are committed to ensuring the highest possible level of protection. If you ever suspect that the security of your account has been compromised, contact us immediately at [email protected].

taka5 retains your data only for as long as necessary. Retention periods are determined by the purpose of the data and applicable legal requirements.

6.1 Active Accounts

All your data is retained for as long as your account remains active. This data is used to manage and improve your service experience.

6.2 After Account Closure

Even after an account is closed, certain data (particularly transaction and identity records) is retained for a defined period to meet legal obligations. This data is not used for any active purpose.

6.3 Automatic Deletion

Once the defined retention period ends, data is automatically deleted or irreversibly anonymised. This process is verified through regular audits.

You have several important rights regarding your personal data at taka5. We respect these rights and help you exercise them.

7.1 Right to Access

You can find out at any time what data we have collected and stored about you. Send this request to [email protected].

7.2 Right to Rectification

If any of your data is incorrect or incomplete, you may request that it be corrected. We will promptly update verifiable information.

7.3 Right to Erasure

In certain circumstances, you may request that your personal data be deleted. However, some data may be required to be retained due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

You may unsubscribe from promotional emails or notifications at any time. However, transaction and security notifications cannot be turned off, as they are necessary for the security of your account.

7.5 How to Exercise Your Rights

To exercise any of the above rights, send an email to [email protected] or contact us via our 24/7 live chat. We provide support in both Bengali and English. After verifying your identity, we will process your request within a reasonable timeframe.

taka5's services are for users aged 21 or older only. We do not knowingly collect any personal information from minors.

Age verification is a mandatory step during registration. If we are informed or determine on our own that a minor has created an account, we will immediately close that account and delete all associated data.

If you believe a minor has created an account on our platform, please notify us at [email protected].

taka5 reserves the right to update this privacy policy as needed. The policy may be revised due to legal changes, new technology, or changes to our services.

9.1 Notification of Changes

For significant changes, we will notify you in the following ways:

• Sending a notification to your registered email.
• Displaying a notification when you sign in to the platform.
• Updating the "Last Updated" date on this page.

9.2 Continued Use After Changes

If you continue to use our platform after a policy change, you will be considered to have accepted the terms of the updated policy. If you do not wish to accept the new policy, you may request that your account be closed.

If you have any questions, concerns, or requests about this privacy policy, don't hesitate to contact us. Our team is always ready to help you.